At Landfall Floral Co., every arrangement is thoughtfully designed with seasonal flowers and a distinct artistic approach. We want you to feel confident in your purchase and understand what to expect when ordering from us.

Please review the following policies before placing an order. These policies apply to retail purchases made online or in-store unless otherwise specified. Wedding and event services are governed by their respective agreements.

On This Page

• Artistic License & Substitutions
• Flower Care & Quality
• Pickup & Delivery
• Order Rescheduling & Cancellations
• Gift & Merchandise Returns
• Recipient Consent

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1. Artistic License & Substitutions

Our Design Approach

Every Landfall arrangement is individually designed using thoughtfully selected flowers and foliage. Our work reflects a natural, seasonal approach to floral design, with an emphasis on movement, texture, and unexpected combinations.

By placing an order, you are entrusting our designers with the creative freedom to interpret your selected color palette and arrangement style.

Our palettes represent general artistic directions rather than fixed combinations of colors or flower varieties. Specific shades, tones, textures, and compositions are determined by our designers and may vary based on seasonal availability and our interpretation of the selected palette.

Photographs on our website represent examples of our work, not exact arrangements that will be reproduced.

Seasonal Availability & Substitutions

Flowers are seasonal products, and availability is influenced by growing conditions, weather, and transportation.

We source high-quality flowers from trusted growers and suppliers, prioritizing freshness, seasonality, and overall design integrity.

When a particular flower is unavailable or does not meet our quality standards, we reserve the right to substitute it with flowers of equal or greater value.

Substitutions are made at our designers' discretion, with consideration for the arrangement's overall palette, character, and approximate size.

Requests for specific flowers or colors are not guaranteed unless expressly agreed upon in advance.

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2. Flower Care & Quality

Expected Lifespan

Fresh flowers are naturally perishable, and each variety has its own lifespan.

With proper care, most of our arrangements can be expected to remain beautiful for approximately 3–6 days, though individual blooms may last for shorter or longer periods.

Some delicate or specialty flowers naturally have a shorter vase life. Environmental conditions and the manner in which flowers are cared for can also affect their longevity.

Caring for Your Flowers

To help your flowers remain fresh:

• • Placement: Keep arrangements away from direct sunlight, heating or cooling vents, and sources of excessive heat.

  • Fresh Water: Refill vases with fresh, cool water daily or every other day, keeping stems adequately submerged.

  • Water Changes: When possible, replace old water with clean, cool water every 2–3 days.

  • Maintenance: Remove wilting flowers and foliage as they naturally age to maintain the health and appearance of the remaining arrangement.

Wrapped bouquets should be placed in a clean vase with fresh water as soon as possible after receiving them. Trim the stems before placing them in water and remove any foliage that would fall below the waterline.

Proper care is essential to maximizing the lifespan of fresh flowers. We cannot guarantee a particular lifespan for every individual bloom.

Our Commitment to Quality

We take great care to select, condition, and design with fresh, high-quality flowers. If something isn't right with your order, we want to know.

Quality Concerns Upon Receipt

If your flowers arrive damaged or you believe there is a significant quality issue at the time of delivery or pickup, please contact us within 24 hours.

Include your order number, a brief explanation of the concern, and clear photographs of the arrangement.

Premature Wilting

If the majority of your arrangement deteriorates within the first three days despite appropriate care, please contact us within seven days of receipt.

We may request photographs and information about how the flowers were cared for and displayed.

Resolution

Quality concerns are reviewed individually. Depending on the circumstances, we may offer a replacement arrangement, store credit, or a partial or full refund.

Landfall retains discretion to determine an appropriate resolution based on the nature of the issue, the condition of the flowers, and the information provided, subject to applicable law.

Because fresh flowers are perishable, we do not accept returns for a change of mind. We cannot provide remedies for damage caused by improper care, excessive heat or cold, prolonged exposure to weather, or mishandling after pickup or completed delivery.

Natural variations in flower varieties, colors, and composition consistent with our Artistic License & Substitutions policy are not considered defects.

 

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3. Pickup & Delivery

In-Store Pickup

• • Pickup Availability
    • Orders are available for pickup during our regular business hours on the date selected at checkout.
    • All pickup orders will be prepared and ready at the start of the selected pickup date unless otherwise communicated.
      • Our shop is located inside Edgewater Public Market at 5505 W. 20th Avenue, Suite 152, Edgewater, Colorado 80214.
    • For current business hours and directions, please visit our Contact page.
  • Order Pickup
    • Please have your order number or the name associated with your purchase available when you arrive.
    • Fresh flower orders are stored in our floral cooler until pickup to preserve their freshness.
  • Late Pickups
    • If you are unable to collect your order on the scheduled date, we can hold it for up to 48 hours, subject to our regular business hours.
    • Because fresh flowers are perishable, delayed pickup may reduce the amount of time you are able to enjoy your arrangement at its best.
    • Orders not collected within the designated holding period may be forfeited without a refund, except as required by applicable law.
  • Alternate Pickup Arrangements
    • You're welcome to have someone else collect your order on your behalf. Please contact us in advance with the name of the person picking up your order.

Local Delivery

• • Delivery Availability
    • We offer local delivery throughout select neighborhoods in the Denver metropolitan area.
    • Delivery is available every day except Tuesday, when our shop is closed.
      
    • Available delivery dates, time windows, and associated fees are displayed during checkout. Delivery availability may vary based on location, order volume, and other operational considerations.
    • We make every effort to deliver within your selected delivery window. Unforeseen circumstances, including severe weather, traffic, and access restrictions, may occasionally affect delivery timing.
  • Delivery Addresses
    • Customers are responsible for providing a complete and accurate delivery address, including apartment or suite numbers, building access instructions, and any information needed to locate the recipient.
    • Please review all delivery information carefully before submitting your order.
    • Landfall is not responsible for delivery complications resulting from inaccurate or incomplete information provided at checkout.
  • Recipient Availability
    • We encourage customers sending flowers as gifts to confirm that their recipient will be available and willing to receive the delivery.
    • If the recipient is unavailable, we will use our discretion to determine whether the flowers can be safely left at the delivery location.
    • Whenever possible, we will leave the arrangement in a secure, sheltered area protected from direct sunlight, inclement weather, and potential damage.
    • For deliveries to offices or other businesses, flowers may be left with an appropriate staff member or representative.
    • Once flowers have been successfully delivered, including being left in an appropriate location, we cannot guarantee their condition if subsequently exposed to heat, cold, weather, theft, or mishandling.
  • Delivery Confirmation
    • Following delivery, we typically send a confirmation by text to the contact number provided with the order, often including a photograph of the completed arrangement.
    • Delivery confirmation may also be sent to the recipient when appropriate.
    • Undeliverable Orders
    • If our delivery team cannot safely or successfully complete a delivery, we will attempt to contact the purchaser and/or recipient using the information provided.
    • Situations that may prevent delivery include:
      • Incorrect or incomplete delivery addresses
      • Inaccessible buildings or locked entrances
      • Missing delivery instructions
      • No safe location to leave the arrangement
      • An unavailable or unreachable recipient
      • A recipient declining or refusing the delivery
    • If we are unable to resolve the issue within approximately 10 minutes of arrival, we may need to continue our delivery route and return the order to our shop.
  • Redelivery & Collection
    • A new delivery fee will apply to any requested redelivery following an unsuccessful delivery attempt caused by inaccurate information, recipient unavailability, refusal, or other circumstances outside our control.
    • Redelivery is subject to our available schedule and must be paid for before the additional attempt.
    • Alternatively, arrangements may be collected from our shop during regular business hours.
    • If an order cannot be successfully redelivered or collected within 72 hours of its original scheduled delivery window, it may be forfeited due to the perishable nature of fresh flowers.
    • Orders for which delivery has been attempted are considered final and are not eligible for cancellation or refund due to recipient unavailability, refusal, or other circumstances outside our control, except as required by applicable law.
    • Original delivery fees are nonrefundable once a delivery attempt has been made.
    • If a delivery cannot be completed due to an error on Landfall's part, we will work with the customer to provide an appropriate resolution.
      

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4. Order Rescheduling & Cancellations

Because flowers are purchased and production time is reserved specifically for each order, our rescheduling and cancellation policies depend on the order value, amount of advance notice, and production status.

All order thresholds are based on the subtotal before taxes and delivery fees.

Rescheduling

We understand that plans sometimes change and will do our best to accommodate requests to move an order to another available pickup or delivery date.

Orders Under $150

• • At least 24 hours' notice: Orders may be rescheduled to another available date at no additional charge, provided production has not begun.
  • Less than 24 hours' notice: Our cancellation policy applies. We may accommodate a rescheduling request at our discretion, depending on flower availability and production status.

Orders of $150 or More

• • At least 48 hours' notice: Orders may be rescheduled to another available date at no additional charge, provided production has not begun.
  • Less than 48 hours' notice: Requests made before production begins may incur a 10% rescheduling fee to account for flowers and materials already purchased.

Orders Already in Production

Once an arrangement has been created, we cannot guarantee that it can be held for a later date or remade without additional cost.

A request to move a completed arrangement to another date will be treated under our cancellation policy unless Landfall expressly agrees to an alternative arrangement.

If new flowers or additional labor are required to fulfill an approved rescheduling request, additional charges may apply.

Any difference in delivery fees resulting from a change in delivery location will also be charged or refunded as applicable.

Cancellations

Cancellation eligibility depends on the order value and the amount of notice provided before the scheduled pickup or delivery.

Orders Under $150

• • At least 24 hours' notice: Eligible for a full refund.
  • Less than 24 hours' notice: Eligible for store credit issued as a digital gift card.

Orders of $150 or More

• • At least 48 hours' notice: Eligible for a 50% refund.
  • Less than 48 hours' notice: May be eligible for a 25% refund or store credit, at Landfall's discretion.

Same-Day Orders

Orders placed for same-day pickup or delivery are final once accepted and cannot be canceled due to a change of plans.

Cancellations After Production Begins

The cancellation terms above continue to apply to qualifying orders even if floral production has begun.

However, cancellation or store credit does not include the right to have an existing arrangement held, transferred, or remade for a future date.

A customer wishing to receive fresh flowers on a different date must place a new order, which may be paid for using any eligible store credit.

Requests for Changes or Cancellations

All requests must be submitted to hello@landfallfloral.com and are subject to confirmation by our team.

Submitting a request does not automatically cancel, reschedule, or modify an existing order.

Once delivery has been attempted, the order is final under our Pickup & Delivery policy.

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5. Gift & Merchandise Returns

Returns & Exchanges

• • Unused, nonperishable merchandise may be returned within 14 days of purchase or delivery for store credit or exchange.
  • To qualify, items must be in their original condition and packaging, with proof of purchase.
  • We do not offer refunds to the original payment method for change-of-mind merchandise returns, except as required by applicable law.
  • Original delivery fees are nonrefundable for voluntary returns.

Final-Sale Items

The following items are final sale unless damaged or defective:

• • Fresh flowers and floral arrangements
  • Dried or preserved floral arrangements
  • Bath and body products, including soaps
  • Custom or personalized items
  • Sale merchandise

Damaged or Defective Merchandise

• • If an item arrives damaged or defective, please contact us within 48 hours of delivery or pickup with your order number and photographs of the issue.
  • We will review the circumstances and determine an appropriate resolution, which may include a replacement, exchange, store credit, or refund, subject to applicable law.

Local Returns

• • Eligible merchandise may be returned to our shop at Edgewater Public Market during regular business hours.
  • If your order was delivered locally, please contact us before arranging a return.
  • Return pickup or transportation is the customer's responsibility unless otherwise agreed upon or required by law.

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6. Recipient Consent

Landfall Floral Co. is committed to providing a safe, respectful experience for our customers, recipients, and team.

Sending flowers can be a meaningful gesture, but we recognize that unsolicited deliveries may sometimes be unwelcome.

By placing an order for delivery to another person, you confirm that you have a legitimate, established relationship or appropriate reason to contact the intended recipient and reasonable grounds to believe the delivery will be welcome.

Our services may not be used to initiate unwanted contact, circumvent a recipient's expressed boundaries, or contact someone who has requested no further communication.

Customers are responsible for ensuring that their order does not violate any applicable legal restrictions, protective orders, or known requests for no contact.

Landfall does not independently verify recipient consent for every order. However, we reserve the right to decline or cancel an order if we reasonably believe that completing the delivery could cause distress, constitute unwanted contact, or compromise the safety or privacy of the recipient, our employees, or others.

If a recipient refuses a delivery, or an attempted delivery cannot be completed due to a recipient's unwillingness to accept the flowers, the order is considered final under our delivery policy.

We may contact the purchaser or recipient to clarify delivery circumstances when appropriate, but we are not obligated to complete a delivery that we believe may be inappropriate or unsafe.

By completing your purchase, you acknowledge and agree to these conditions.

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Questions?

If you have questions about an upcoming order or need clarification on any of our policies, please reach out to us at hello@landfallfloral.com.

We're happy to help.

Landfall Floral Co.
Edgewater Public Market
5505 W. 20th Avenue, Suite 152
Edgewater, CO 80214

Nothing in these policies limits any rights or remedies available to customers under applicable law.