Luxe Bouquet

Pickup Overview:

• Pickup Availability - Orders are available for pick up during store hours 10am-5:30pm, Tuesday through Friday each week. For details on how to pick up orders at our Union Station shop, see the section on our F.A.Q. page around Location, Hours & Parking.
• Order Handoff - Please come to our store with the order number ready. If your order is a fresh flower order, your flowers will be stored in the cooler for freshness until the time of pickup. Note that there may be customers ahead of you in line, so please allow up to 10 minutes for order handoff.

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Pickup Protocol:

• Late Pickups - If you are not able to pick up on designated day, we can hold your order for an additional 48 hours. However, note that flowers are a perishable product and the time delayed in pickup will mean less time to enjoy the blooms at their peak health. Orders for pickup on the last day of the business week (Friday) can be held until closing the first day of our return (Monday).
• Forfeited Orders - If your order is not able to be picked up by closing of the second day after the scheduled pickup day, it will be forfeited without a refund as we can no longer guarantee the freshness of your blooms and reserve space in our cooler for storage.
• Alternate Pickup Contact - If for any reason you are not able to pick up your order, you are always welcome to have a pal pick-up in your place! Let us know who to expect through your order notes, emailing hello@landfallfloral.com, or calling the shop.

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Delivery Overview:

• Availability - Orders are available for delivery in the timeframe of your choice: 9am-1:30pm or 1-6:30pm, Tuesday through Friday each week. Customers can select a delivery timeframe for their order at checkout.
• Delivery Zones - We offer delivery to the following zip codes in downtown and west Denver (pricing dependent on distance from shop): 80202, 80294, 80203, 80204, 80205, 80211, 80218, 80290, 80293, 80033, 80206, 80212, 80214.
• Recipient Availability - If your order is a gift, we encourage double-checking the recipient's availability. If they are not home to receive their flowers or we have trouble with delivery, we cannot be responsible for any redelivery fee(s), damage due to the elements (if an order is left at the front door), or rejected order. We are not able to refund delivery fees and costs after a delivery has been made.

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Delivery Protocol - Successfully Delivered Orders:

• Delivery Notification - If an order is successfully delivered and received by the recipient, you will receive a noorrectification text, including a photo of the order, to the number provided in your order. (Messaging rates may apply)
• “Porched” Orders - If the recipient is not available at the delivery address to receive their order, but by all measures the address appears to be the correct address, we will  “porch” the order, leaving it in a secure, covered area at the doorstep. If the order is delivered to a business during its open hours, we will leave with a representative of the business to give to the recipient upon their return. In either scenario, we will text a delivery notification to both you and the recipient.

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Delivery Protocol - Undeliverable Orders:

• Incorrect Addresses - Landfall does not take responsibility for orders with incorrectly entered delivery addresses. If an order is placed with an incorrect or wrong address but successfully delivered, it is the your responsibility to reach out to the resident of said address to retrieve the floral order.
• Undeliverable Orders - Landfall makes every effort to check delivery addresses before delivery to ensure the address exists and delivery instructions are complete. However, if we find upon delivery that the address requires further detail or does not offer a secure, covered place for “porching” the order, we will contact both you and the recipient for assistance. If we are unable to reach either you or the recipient within 10 minutes of arrival at the address provided, we will deem the delivery “Undeliverable,” notify you through by text, and return the order to our shop. If it takes any longer than 20 minutes to resolve the delivery details from the time of arrival, we will need to continue with our delivery routes and reschedule delivery for a different time frame or day (redelivery fees will apply).
• Redelivery Fees - For Landfall to reattempt redelivery for an order, you will need to inform us of your next desired delivery timeframe (based on our delivery timeframes and availability) and pay a new delivery fee via emailed invoice at least 1 hour prior to redelivery. Orders for delivery during our last delivery window of the week (4-6:30pm on Fridays) are not eligible for redelivery and can only be picked up on the next business day, Monday. Orders not redelivered or picked up within 72-hours of the original delivery window will be forfeited without a refund as we can no longer guarantee the freshness of your blooms and reserve space in our cooler for storage.

Absolutely NO REFUNDS will be made based on improper flower care from the customer or recipient. Once flowers have been picked up or delivered to the recipient’s address, we are no longer responsible for damages or mishandling that may occur. This includes damage from the weather or dehydration if the recipient is unable to bring the flowers inside at time of delivery.